Customer Success

Your experience matters to us. Whether you’d like to share a suggestion, make a recommendation, or raise a concern, we’re here to listen. Please use the form below to let us know how we can serve you better.

Feedback Form

At EMFA, we are committed to delivering accurate, reliable, and trusted laboratory services. 

Your feedback is important to us in maintaining these standards. Please use this form to share your complaints, suggestions, or recommendations. 

Every submission is carefully reviewed, and our team responds promptly to ensure that your concerns are addressed and your ideas are valued.


Fill out the FEEDBACK form

Please provide details for your feedback. This field is required when selecting ‘Other’.
Submit
Lodge a Complaint

At EMFA, we value your feedback and are committed to maintaining the highest standards of quality and service. If you have experienced an issue or would like to report a concern, please fill out the form below.

All complaints are treated seriously and confidentially. Our team will review your submission and respond promptly.

We appreciate your input as it helps us improve and serve you better.

Fill out the COMPLAINT​ form

Please include as much detail as possible, including:

  • Nature of the complaint
  • Date and time of incident (if applicable)
  • Relevant service, product, or department involved
  • Any supporting documents or evidence (upload option)
Submit